免費註冊帳戶，開始累積點數與等級
Samurai Sword Tokyo
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訂單 購物車
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FAQ

B2B 支援

常見問題

以下整理了我們最常被詢問的問題解答，建議先在此查看，比等待回覆更快速。

Showing all 31 questions

常見問題 — 點選任一項即可跳至解答。

Shipping & customs

Do you ship within Japan?
  • No. We are an export-only business. We do not ship, hand over, or offer pickup within Japan.
  • Domestic sales follow different procedures and tax rules from exports, so we do not take domestic orders.
我需要支付關稅或增值稅嗎？
  • 美國（及美國屬地）：關稅與稅費已於結帳時包含。收件時無需額外支付任何費用。
  • 其他國家/地區：您的線上付款不含關稅或增值稅。我們以DAP（關稅未付）出貨 — 如您所在國家/地區課徵，承運商將於派送時向您收取。
  • 我們無法告知確切金額，請在購買前先向您所在國家的海關詢問。
Can you declare a lower customs value to reduce import duties?
  • No. We always declare the shipment value accurately.
  • We do not undervalue shipments or falsify customs documents, and we cannot accept requests to do so.
你們配送到哪些國家？
  • 我們使用 FedEx International Priority 與 FedEx International Connect Plus 出貨。
  • FedEx 有一份不提供服務的國家清單。若您的國家不在該清單中，我們大多能為您配送。請參閱清單： fedex.com/en-jp/shipping/served-countries.html
  • 若結帳確認畫面上有顯示您的國家，即代表我們可以配送至該地。
  • 請自行確認您所在國家的進口規定（是否有禁止或限制的商品），我們無法為您代為確認。
  • We do not ship to addresses within Japan.
Can I pick up my order in person?
  • No. We do not offer pickup, handover, or delivery within Japan.
  • We are based in Tokyo, but handing over goods inside Japan would make the sale a domestic transaction instead of an export. That changes the required procedures and tax calculation, so we do not do it.
Which shipping carriers do you use?
  • FedEx only. We do not use other carriers and cannot accept requests for a different carrier.
  • We do not reply to inquiries asking for another carrier.
How much does shipping cost?
  • Add the items you want to your cart, go to checkout, and enter your shipping address.
  • The shipping cost and the order total including shipping are shown there before you pay.
Go to Quick Order →
我的訂單什麼時候出貨？
  • 只有在訂單完全備妥後，我們才會提供出貨日期。
  • 出貨日期確定後，FedEx 會將追蹤資訊寄給您。
  • 在此之前我們無法提供日期，我們不會用猜測的方式告知。
  • 預購商品將於發售日之後出貨。
運送需要多長時間？
  • We normally ship within 2 to 5 business days after your payment is confirmed.
  • After dispatch, delivery usually takes another 2 to 5 days depending on your area, so most orders arrive within about 10 days of payment.
  • This is an estimate, not a promise. Customs checks in your country can add time. We cannot control this.
  • PSA-graded cards and pre-orders may follow a different schedule. Check the product page for the shipping timeline.

Ordering & products

我可以取消訂單嗎？
  • 付款前：只要不付款，訂單即不會成立。
  • 付款後：僅能在我們設定出貨日期之前取消，須收取 10% 手續費（預購商品為 30%）。
  • 請透過「我的帳戶」中訂單上的「申請取消訂單」連結，或付款確認郵件中的連結提出申請。我們無法以其他方式受理取消。
  • 您可以取消整筆訂單，也可以僅取消部分商品。部分取消時，手續費按所取消的商品計算，運費不予退還。
  • 出貨日期一旦確定，即無法取消，即使您願意支付手續費亦同。
  • 代尋訂單適用單獨的條款，一經下單即無法取消。
  • 您所在國家/地區的強制性消費者權利不受本政策限制。
我可以加購、合併或拆分訂單嗎？
  • 不可以。付款後，每筆訂單即為確定內容。
  • 我們無法加購商品、將兩筆訂單合併為一箱，或將一筆訂單拆分。
  • 想要所有商品裝在同一箱嗎？請在付款前將所有商品放入同一筆訂單。
How do I place an order?
  • Order through our online store: choose your items in Quick Order, add them to the cart, and check out.
  • Need a walkthrough? Open the "How to Order" tab at the top of Quick Order.
  • For a single order of JPY 1,000,000 or more, message our VIP desk with WHAT you want and HOW MANY, and we can discuss bulk pricing.
Go to Quick Order →
Is there a minimum order value or quantity (MOQ)?
  • No. Our online store has no minimum order value and no minimum order quantity. You can order a single item.
  • Some pre-orders may have their own conditions. Check the product page.
你們的價格是批發價嗎？
  • 是的，我們網站上的價格已是批發價。
  • There are no eligibility requirements. We mainly serve B2B customers such as shop owners, but individual buyers and collectors are welcome to order too.
  • 想下 JPY 1,000,000 以上的大宗訂單嗎？我們設有 VIP 專屬窗口為您服務。
  • 請傳訊息給我們，並註明您想要的商品內容與數量。
  • 若您的訂單金額未滿 JPY 1,000,000，我們將無法回覆。
傳訊息給 VIP 專屬窗口 →
我可以購買網站上沒有的商品嗎？
  • 若商品未列於我們的網站上，即代表我們沒有該商品。
  • 我們無法為您尋找或代購，請從網站上現有的商品中選購。
Do you sell single booster packs or ungraded cards?
  • We do not sell single booster packs.
  • Ungraded single cards are sold only when they are listed in our store (for example, promo cards sold as "Card only").
  • As a rule, we sell only the products listed in our online store.
Do you sell Yu-Gi-Oh! or Dragon Ball products?
  • Yes, a limited selection. See the Yu-Gi-Oh and Dragon Ball tabs in Quick Order for what is available now.
  • If it is not listed in our store, we do not sell it.
你們什麼時候會補貨？
  • 我們的庫存變動非常快，因此無法告知確切補貨時間。
  • Press "Notify me" on the product and we will email you when it is back in stock.
  • 請經常至我們的線上商店查看。

Payment & invoices

我可以怎麼付款？
  • Wise bank transfer — no payment processing fee. At checkout, choose whether to upload a bank transfer screenshot. If you choose to upload, submit it within 5 days to keep your order price for a total of 10 days from placing your order. Without a screenshot or payment within 5 days, the order is automatically cancelled. Payment must arrive within 10 days even after you upload. If you choose not to upload, the order is automatically cancelled if payment is not received within 12 hours. Use the SST-{order number} reference exactly as issued.
  • PayPal — pay instantly with your PayPal balance or the funding sources linked to your account.
  • Credit or debit card through PayPal — Visa, Mastercard, American Express, and JCB, entered in PayPal's secure window using the black "Debit or Credit Card" button. In most countries you can pay by card without signing in to a PayPal account, but PayPal decides what it offers you. We never see or store your card number.
  • PayPal Pay Later — offered and approved by PayPal, where PayPal makes it available for your country. Some Pay Later products are interest-free and some are not, so read PayPal's terms before you confirm.
  • A payment processing fee of 5% is added to PayPal, card, and Pay Later payments and is shown as its own line at checkout before you pay. Wise bank transfer has none.
  • 所有金額均以日圓（JPY）收取。
查看付款方式 →
我的付款成功了嗎？
  • 請點選網站右上角的「訂單」。
  • 已登入：您的訂單記錄會顯示在「我的帳戶」中。
  • 未登入：請輸入訂單編號與帳單電子郵件，點選「傳送驗證碼」，以電子郵件收取 6 碼驗證碼後輸入，再點選「查看詳情」。
查詢我的訂單 →
Can you issue an invoice?
  • Yes. Sign in to My Account and open Invoices, or the order's details page, to view, print, or download the invoice for each order.
Open my invoices →

Visiting us

Do you have a physical store?
  • No. Our warehouse and office are in Asakusabashi, Tokyo, but they are not retail locations. You cannot buy products on site.
  • You are welcome to visit. Send us your preferred date in advance through our contact page, and our staff will arrange the schedule.
Contact us →
Can I visit your warehouse or office in Japan?
  • Yes. Visitors are welcome at our warehouse and office in Asakusabashi, Tokyo. Many customers visit before starting a long-term business relationship with us.
  • Send us your preferred date in advance through our contact page, and our staff will arrange the schedule.
  • Purchases and order pickups are not available on site.
Contact us →

Points & ranks

When do I get my points?
  • 付款確認後，點數即刻確認。
  • 帳戶建立後，2,000 歡迎點數會立即入帳。
See my points →
Do points expire?
  • Yes. Points are valid for 30 days from the day you earn them.
  • Each batch keeps its own 30-day deadline. Earning new points does not extend older ones.
  • When you spend points, the oldest points are used first.
  • We email you 7 days, 3 days, and 24 hours before any points expire.
  • Your Points page shows exactly how many points expire on which day.
Can I use points with coupons?
  • Yes. You can use both on the same order.
  • The coupon is applied first. Points then apply on top — up to 20% of the order total.
Do guests earn points?
  • No. Points need an account. Guest orders do not earn points.
  • 建立帳戶免費，並可立即獲得 2,000 歡迎點數。
  • 登入後下單 — 或在結帳時建立帳戶 — 付款確認後每筆訂單都會獲得點數。
Is there a minimum to redeem points?
  • No minimum. 1 point = JPY 1, and you can use any amount.
  • Points can cover up to 20% of your order total per order.
  • Just flip the "Use points" toggle at checkout. No codes to type.
  • The toggle always shows the exact yen discount before you pay.
How do rank rewards work?
  • 每件商品都有 0.1% 至 0.5% 的基礎點數比例，顯示在其商品頁面上。該比例再乘以您的帳戶等級倍率；自 Platinum 等級起，還會按比例減免運費。
  • 倍率：Member 與 Regular ×1。Copper ×1.5。Silver ×2。Gold ×3。Platinum 及以上 ×4。
  • 點數依每件商品的折扣後價格逐件計算（不含運費）。
  • 運費：Platinum 減 5%、Emerald 減 10%、Diamond 減 15%。結帳時自動套用，無須輸入任何代碼。
  • 您目前的等級會顯示在我的帳戶中。
查看我的等級 →
什麼是點數 ×5 優惠券？
  • 您的前三筆訂單完成後，帳戶最多可收到三張點數 ×5 優惠券。
  • 在您的下一筆訂單中，商品頁面上標示點數比例的每件商品可依該基礎比例的 5 倍獲得點數（不再疊加您的等級倍率），每筆訂單最多 10,000 點數。
  • 如果依您的等級在該訂單中本就可獲得更多點數，則依較高者發放。
  • 它不會降低價格。與其他點數一樣，點數會在您的付款確認後入帳。
查看我的優惠券 →
什麼時候能收到點數 ×5 優惠券？什麼時候可以使用？
  • 通常第 1 筆訂單完成時獲得一張，第 2 筆和第 3 筆完成時也各獲得一張。如果某筆訂單使您的帳戶升至 Copper 以上（例如金額較大的首筆訂單），屆時將獲得一張優惠券，取代尚未發放的部分。訂單在建立運單標籤時即視為完成。
  • 請於 30 天內用於商品小計達 JPY 30,000 以上的訂單。預購商品與折扣商品不計入 JPY 30,000，因此僅含預購商品的訂單不適用。
  • 購物車符合條件時會在結帳時自動套用，無需輸入代碼。
  • 不可與其他優惠碼疊加使用。如果您輸入其他優惠碼，或自行移除點數 ×5 優惠券，該訂單將不再使用它，優惠券仍保留在您的帳戶中；如果改變主意，請手動重新套用。仍可使用點數折抵。
  • 如果獲得該優惠券的訂單被取消或退款，未使用的優惠券將被收回。