聯絡我們

常見問題 — 點選任一項即可跳至解答。

• Do you ship within Japan?
• 我需要支付關稅或增值稅嗎？
• Can you declare a lower customs value to reduce import duties?
• 你們配送到哪些國家？
• Can I pick up my order in person?
• Which shipping carriers do you use?
• How much does shipping cost?
• 我的訂單什麼時候出貨？
• 運送需要多長時間？
• 我可以取消訂單嗎？
• 我可以加購、合併或拆分訂單嗎？
• How do I place an order?
• Is there a minimum order value or quantity (MOQ)?
• 你們的價格是批發價嗎？
• 我可以購買網站上沒有的商品嗎？
• Do you sell single booster packs or ungraded cards?
• Do you sell Yu-Gi-Oh! or Dragon Ball products?
• 你們什麼時候會補貨？
• 我可以怎麼付款？
• 我的付款成功了嗎？
• Can you issue an invoice?
• Do you have a physical store?
• Can I visit your warehouse or office in Japan?
• When do I get my points?
• Do points expire?
• Can I use points with coupons?
• Do guests earn points?
• Is there a minimum to redeem points?
• How do rank rewards work?
• 什麼是點數 ×5 優惠券？
• 什麼時候能收到點數 ×5 優惠券？什麼時候可以使用？

Shipping & customs

Do you ship within Japan?

• No. We are an export-only business. We do not ship, hand over, or offer pickup within Japan.
• Domestic sales follow different procedures and tax rules from exports, so we do not take domestic orders.

我需要支付關稅或增值稅嗎？

• 美國（及美國屬地）：關稅與稅費已於結帳時包含。收件時無需額外支付任何費用。
• 其他國家/地區：您的線上付款不含關稅或增值稅。我們以DAP（關稅未付）出貨 — 如您所在國家/地區課徵，承運商將於派送時向您收取。
• 我們無法告知確切金額，請在購買前先向您所在國家的海關詢問。

Can you declare a lower customs value to reduce import duties?

• No. We always declare the shipment value accurately.
• We do not undervalue shipments or falsify customs documents, and we cannot accept requests to do so.

你們配送到哪些國家？

• 我們使用 FedEx International Priority 與 FedEx International Connect Plus 出貨。
• FedEx 有一份不提供服務的國家清單。若您的國家不在該清單中，我們大多能為您配送。請參閱清單： fedex.com/en-jp/shipping/served-countries.html
• 若結帳確認畫面上有顯示您的國家，即代表我們可以配送至該地。
• 請自行確認您所在國家的進口規定（是否有禁止或限制的商品），我們無法為您代為確認。
• We do not ship to addresses within Japan.

Can I pick up my order in person?

• No. We do not offer pickup, handover, or delivery within Japan.
• We are based in Tokyo, but handing over goods inside Japan would make the sale a domestic transaction instead of an export. That changes the required procedures and tax calculation, so we do not do it.

Which shipping carriers do you use?

• FedEx only. We do not use other carriers and cannot accept requests for a different carrier.
• We do not reply to inquiries asking for another carrier.

How much does shipping cost?

• Add the items you want to your cart, go to checkout, and enter your shipping address.
• The shipping cost and the order total including shipping are shown there before you pay.

Go to Quick Order →

我的訂單什麼時候出貨？

• 只有在訂單完全備妥後，我們才會提供出貨日期。
• 出貨日期確定後，FedEx 會將追蹤資訊寄給您。
• 在此之前我們無法提供日期，我們不會用猜測的方式告知。
• 預購商品將於發售日之後出貨。

運送需要多長時間？

• We normally ship within 2 to 5 business days after your payment is confirmed.
• After dispatch, delivery usually takes another 2 to 5 days depending on your area, so most orders arrive within about 10 days of payment.
• This is an estimate, not a promise. Customs checks in your country can add time. We cannot control this.
• PSA-graded cards and pre-orders may follow a different schedule. Check the product page for the shipping timeline.

Ordering & products

我可以取消訂單嗎？

• 付款前：只要不付款，訂單即不會成立。
• 付款後：僅能在我們設定出貨日期之前取消，須收取 10% 手續費（預購商品為 30%）。
• 請透過「我的帳戶」中訂單上的「申請取消訂單」連結，或付款確認郵件中的連結提出申請。我們無法以其他方式受理取消。
• 您可以取消整筆訂單，也可以僅取消部分商品。部分取消時，手續費按所取消的商品計算，運費不予退還。
• 出貨日期一旦確定，即無法取消，即使您願意支付手續費亦同。
• 代尋訂單適用單獨的條款，一經下單即無法取消。
• 您所在國家/地區的強制性消費者權利不受本政策限制。

我可以加購、合併或拆分訂單嗎？

• 不可以。付款後，每筆訂單即為確定內容。
• 我們無法加購商品、將兩筆訂單合併為一箱，或將一筆訂單拆分。
• 想要所有商品裝在同一箱嗎？請在付款前將所有商品放入同一筆訂單。

How do I place an order?

• Order through our online store: choose your items in Quick Order, add them to the cart, and check out.
• Need a walkthrough? Open the "How to Order" tab at the top of Quick Order.
• For a single order of JPY 1,000,000 or more, message our VIP desk with WHAT you want and HOW MANY, and we can discuss bulk pricing.

Go to Quick Order →

Is there a minimum order value or quantity (MOQ)?

• No. Our online store has no minimum order value and no minimum order quantity. You can order a single item.
• Some pre-orders may have their own conditions. Check the product page.

你們的價格是批發價嗎？

• 是的，我們網站上的價格已是批發價。
• There are no eligibility requirements. We mainly serve B2B customers such as shop owners, but individual buyers and collectors are welcome to order too.
• 想下 JPY 1,000,000 以上的大宗訂單嗎？我們設有 VIP 專屬窗口為您服務。
• 請傳訊息給我們，並註明您想要的商品內容與數量。
• 若您的訂單金額未滿 JPY 1,000,000，我們將無法回覆。

傳訊息給 VIP 專屬窗口 →

我可以購買網站上沒有的商品嗎？

• 若商品未列於我們的網站上，即代表我們沒有該商品。
• 我們無法為您尋找或代購，請從網站上現有的商品中選購。

Do you sell single booster packs or ungraded cards?

• We do not sell single booster packs.
• Ungraded single cards are sold only when they are listed in our store (for example, promo cards sold as "Card only").
• As a rule, we sell only the products listed in our online store.

Do you sell Yu-Gi-Oh! or Dragon Ball products?

• Yes, a limited selection. See the Yu-Gi-Oh and Dragon Ball tabs in Quick Order for what is available now.
• If it is not listed in our store, we do not sell it.

你們什麼時候會補貨？

• 我們的庫存變動非常快，因此無法告知確切補貨時間。
• Press "Notify me" on the product and we will email you when it is back in stock.
• 請經常至我們的線上商店查看。

Payment & invoices

我可以怎麼付款？

• Wise bank transfer — no payment processing fee. Send the transfer within 3 days and use the SST-{order number} reference exactly as issued.
• PayPal — pay instantly with your PayPal balance or the funding sources linked to your account.
• Credit or debit card through PayPal — Visa, Mastercard, American Express, and JCB, entered in PayPal's secure window using the black "Debit or Credit Card" button. In most countries you can pay by card without signing in to a PayPal account, but PayPal decides what it offers you. We never see or store your card number.
• PayPal Pay Later — offered and approved by PayPal, where PayPal makes it available for your country. Some Pay Later products are interest-free and some are not, so read PayPal's terms before you confirm.
• A payment processing fee of 5% is added to PayPal, card, and Pay Later payments and is shown as its own line at checkout before you pay. Wise bank transfer has none.
• 所有金額均以日圓（JPY）收取。

查看付款方式 →

我的付款成功了嗎？

• 請點選網站右上角的「訂單」。
• 已登入：您的訂單記錄會顯示在「我的帳戶」中。
• 未登入：請輸入訂單編號與帳單電子郵件，點選「傳送驗證碼」，以電子郵件收取 6 碼驗證碼後輸入，再點選「查看詳情」。

查詢我的訂單 →

Can you issue an invoice?

• Yes. Sign in to My Account and open Invoices, or the order's details page, to view, print, or download the invoice for each order.

Open my invoices →

Visiting us

Do you have a physical store?

• No. Our warehouse and office are in Asakusabashi, Tokyo, but they are not retail locations. You cannot buy products on site.
• You are welcome to visit. Send us your preferred date in advance through our contact page, and our staff will arrange the schedule.

Contact us →

Can I visit your warehouse or office in Japan?

• Yes. Visitors are welcome at our warehouse and office in Asakusabashi, Tokyo. Many customers visit before starting a long-term business relationship with us.
• Send us your preferred date in advance through our contact page, and our staff will arrange the schedule.
• Purchases and order pickups are not available on site.

Contact us →

Points & ranks

When do I get my points?

• 付款確認後，點數即刻確認。
• 帳戶建立後，2,000 歡迎點數會立即入帳。

See my points →

Do points expire?

• Yes. Points are valid for 30 days from the day you earn them.
• Each batch keeps its own 30-day deadline. Earning new points does not extend older ones.
• When you spend points, the oldest points are used first.
• We email you 7 days, 3 days, and 24 hours before any points expire.
• Your Points page shows exactly how many points expire on which day.

Can I use points with coupons?

• Yes. You can use both on the same order.
• The coupon is applied first. Points then apply on top — up to 20% of the order total.

Do guests earn points?

• No. Points need an account. Guest orders do not earn points.
• 建立帳戶免費，並可立即獲得 2,000 歡迎點數。
• 登入後下單 — 或在結帳時建立帳戶 — 付款確認後每筆訂單都會獲得點數。

Is there a minimum to redeem points?

• No minimum. 1 point = JPY 1, and you can use any amount.
• Points can cover up to 20% of your order total per order.
• Just flip the "Use points" toggle at checkout. No codes to type.
• The toggle always shows the exact yen discount before you pay.

How do rank rewards work?

• 每件商品都有 0.1% 至 0.5% 的基礎點數比例，顯示在其商品頁面上。該比例再乘以您的帳戶等級倍率；自 Platinum 等級起，還會按比例減免運費。
• 倍率：Member 與 Regular ×1。Copper ×1.5。Silver ×2。Gold ×3。Platinum 及以上 ×4。
• 點數依每件商品的折扣後價格逐件計算（不含運費）。
• 運費：Platinum 減 5%、Emerald 減 10%、Diamond 減 15%。結帳時自動套用，無須輸入任何代碼。
• 您目前的等級會顯示在我的帳戶中。

查看我的等級 →

什麼是點數 ×5 優惠券？

• 您的前三筆訂單完成後，帳戶最多可收到三張點數 ×5 優惠券。
• 在您的下一筆訂單中，商品頁面上標示點數比例的每件商品可依該基礎比例的 5 倍獲得點數（不再疊加您的等級倍率），每筆訂單最多 10,000 點數。
• 如果依您的等級在該訂單中本就可獲得更多點數，則依較高者發放。
• 它不會降低價格。與其他點數一樣，點數會在您的付款確認後入帳。

查看我的優惠券 →

什麼時候能收到點數 ×5 優惠券？什麼時候可以使用？

• 通常第 1 筆訂單完成時獲得一張，第 2 筆和第 3 筆完成時也各獲得一張。如果某筆訂單使您的帳戶升至 Copper 以上（例如金額較大的首筆訂單），屆時將獲得一張優惠券，取代尚未發放的部分。訂單在建立運單標籤時即視為完成。
• 請於 30 天內用於商品小計達 JPY 30,000 以上的訂單。預購商品與折扣商品不計入 JPY 30,000，因此僅含預購商品的訂單不適用。
• 購物車符合條件時會在結帳時自動套用，無需輸入代碼。
• 不可與其他優惠碼疊加使用。如果您輸入其他優惠碼，或自行移除點數 ×5 優惠券，該訂單將不再使用它，優惠券仍保留在您的帳戶中；如果改變主意，請手動重新套用。仍可使用點數折抵。
• 不可與運費 5 折優惠券（至 10 月 11 日止）在同一筆訂單中使用，每筆訂單只能二選一。
• 如果獲得該優惠券的訂單被取消或退款，未使用的優惠券將被收回。