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Samurai Sword Tokyo
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FAQ

B2B支持

常见问题

这里是我们最常收到的问题的答案。请先阅读——比等待回复更快。

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常见问题——点击即可跳转到答案。

Shipping & customs

Do you ship within Japan?
  • No. We are an export-only business. We do not ship, hand over, or offer pickup within Japan.
  • Domestic sales follow different procedures and tax rules from exports, so we do not take domestic orders.
我需要支付关税或增值税吗？
  • 美国（及美国属地）：关税和税费已在结账时包含。收货时无需额外支付任何费用。
  • 其他国家/地区：您的在线付款不包含关税或增值税。我们按DAP（关税未付）发货 — 如您所在国家/地区征收，承运商将在派送时向您收取。
  • 我们无法告知具体金额，请在购买前咨询您所在国家的海关。
Can you declare a lower customs value to reduce import duties?
  • No. We always declare the shipment value accurately.
  • We do not undervalue shipments or falsify customs documents, and we cannot accept requests to do so.
你们配送到哪些国家？
  • 我们使用FedEx International Priority和FedEx International Connect Plus发货。
  • FedEx有一份不提供服务的国家名单。如果您所在的国家不在该名单上，我们很可能可以为您配送。请查看名单： fedex.com/en-jp/shipping/served-countries.html
  • 如果您的国家出现在订单确认页面中，我们就可以为您配送。
  • 请自行确认您所在国家的进口规定（禁止或限制商品）。我们无法为您核实这一点。
  • We do not ship to addresses within Japan.
Can I pick up my order in person?
  • No. We do not offer pickup, handover, or delivery within Japan.
  • We are based in Tokyo, but handing over goods inside Japan would make the sale a domestic transaction instead of an export. That changes the required procedures and tax calculation, so we do not do it.
Which shipping carriers do you use?
  • FedEx only. We do not use other carriers and cannot accept requests for a different carrier.
  • We do not reply to inquiries asking for another carrier.
How much does shipping cost?
  • Add the items you want to your cart, go to checkout, and enter your shipping address.
  • The shipping cost and the order total including shipping are shown there before you pay.
Go to Quick Order →
我的订单什么时候发货？
  • 只有在您的订单完全准备好后，我们才会告知发货日期。
  • 发货日期确定后，FedEx会向您发送追踪信息。
  • 在此之前，我们无法提供具体日期，我们不会随意猜测。
  • 预购商品将在发售日之后发货。
配送需要多长时间？
  • We normally ship within 2 to 5 business days after your payment is confirmed.
  • After dispatch, delivery usually takes another 2 to 5 days depending on your area, so most orders arrive within about 10 days of payment.
  • This is an estimate, not a promise. Customs checks in your country can add time. We cannot control this.
  • PSA-graded cards and pre-orders may follow a different schedule. Check the product page for the shipping timeline.

Ordering & products

我可以取消订单吗？
  • 付款前：只需不付款，订单将不会成立。
  • 付款后：只有在我们确定发货日期之前才可以取消订单，需收取10%的手续费（预购商品为30%）。
  • 请通过“我的账户”中订单上的“申请取消订单”链接，或付款确认邮件中的链接提交申请。我们无法通过其他方式受理取消。
  • 您可以取消整笔订单，也可以仅取消部分商品。部分取消时，手续费按所取消的商品计算，运费不予退还。
  • 一旦发货日期确定：即使您愿意支付手续费，也无法取消订单。
  • 代寻订单适用单独的条款，一经下单即无法取消。
  • 您所在国家/地区的强制性消费者权利不受本政策限制。
我可以添加、合并或拆分订单吗？
  • 不可以。一旦付款，每笔订单即为最终确定。
  • 我们无法添加商品、将两笔订单合并为一箱，或拆分一笔订单。
  • 希望所有商品装在同一箱内？请在付款前将全部商品放入同一笔订单中。
How do I place an order?
  • Order through our online store: choose your items in Quick Order, add them to the cart, and check out.
  • Need a walkthrough? Open the "How to Order" tab at the top of Quick Order.
  • For a single order of JPY 1,000,000 or more, message our VIP desk with WHAT you want and HOW MANY, and we can discuss bulk pricing.
Go to Quick Order →
Is there a minimum order value or quantity (MOQ)?
  • No. Our online store has no minimum order value and no minimum order quantity. You can order a single item.
  • Some pre-orders may have their own conditions. Check the product page.
你们的价格是批发价吗？
  • 是的，我们网站上的价格已经是批发价。
  • There are no eligibility requirements. We mainly serve B2B customers such as shop owners, but individual buyers and collectors are welcome to order too.
  • 想要下单1,000,000日元以上的大宗订单？我们为您提供VIP专属服务。
  • 请给我们发送消息，注明您想要的商品和数量。
  • 如果您的订单金额低于1,000,000日元，我们将无法回复。
联系VIP专属服务 →
我可以购买网站上没有的商品吗？
  • 如果网站上没有该商品，说明我们没有库存。
  • 我们无法为您查找或订购该商品，请从网站上的商品中选购。
Do you sell single booster packs or ungraded cards?
  • We do not sell single booster packs.
  • Ungraded single cards are sold only when they are listed in our store (for example, promo cards sold as "Card only").
  • As a rule, we sell only the products listed in our online store.
Do you sell Yu-Gi-Oh! or Dragon Ball products?
  • Yes, a limited selection. See the Yu-Gi-Oh and Dragon Ball tabs in Quick Order for what is available now.
  • If it is not listed in our store, we do not sell it.
什么时候补货？
  • 我们的库存变动非常快，因此无法告知具体补货时间。
  • Press "Notify me" on the product and we will email you when it is back in stock.
  • 请经常查看我们的在线商店。

Payment & invoices

我该如何付款？
  • Wise bank transfer — no payment processing fee. At checkout, choose whether to upload a bank transfer screenshot. If you choose to upload, submit it within 5 days to keep your order price for a total of 10 days from placing your order. Without a screenshot or payment within 5 days, the order is automatically cancelled. Payment must arrive within 10 days even after you upload. If you choose not to upload, the order is automatically cancelled if payment is not received within 12 hours. Use the SST-{order number} reference exactly as issued.
  • PayPal — pay instantly with your PayPal balance or the funding sources linked to your account.
  • Credit or debit card through PayPal — Visa, Mastercard, American Express, and JCB, entered in PayPal's secure window using the black "Debit or Credit Card" button. In most countries you can pay by card without signing in to a PayPal account, but PayPal decides what it offers you. We never see or store your card number.
  • PayPal Pay Later — offered and approved by PayPal, where PayPal makes it available for your country. Some Pay Later products are interest-free and some are not, so read PayPal's terms before you confirm.
  • A payment processing fee of 5% is added to PayPal, card, and Pay Later payments and is shown as its own line at checkout before you pay. Wise bank transfer has none.
  • 所有款项均以日元（JPY）收取。
查看支付方式 →
我的付款成功了吗？
  • 点击网站右上角的“订单”。
  • 已登录：您的订单历史会显示在“我的账户”中。
  • 未登录：输入您的订单号和账单邮箱，点击“发送验证码”，通过邮件获取6位数验证码，输入后点击“查看详情”。
查询我的订单 →
Can you issue an invoice?
  • Yes. Sign in to My Account and open Invoices, or the order's details page, to view, print, or download the invoice for each order.
Open my invoices →

Visiting us

Do you have a physical store?
  • No. Our warehouse and office are in Asakusabashi, Tokyo, but they are not retail locations. You cannot buy products on site.
  • You are welcome to visit. Send us your preferred date in advance through our contact page, and our staff will arrange the schedule.
Contact us →
Can I visit your warehouse or office in Japan?
  • Yes. Visitors are welcome at our warehouse and office in Asakusabashi, Tokyo. Many customers visit before starting a long-term business relationship with us.
  • Send us your preferred date in advance through our contact page, and our staff will arrange the schedule.
  • Purchases and order pickups are not available on site.
Contact us →

Points & ranks

When do I get my points?
  • 付款确认后，积分即刻确认。
  • 账户创建后，2,000 欢迎积分会立即到账。
See my points →
Do points expire?
  • Yes. Points are valid for 30 days from the day you earn them.
  • Each batch keeps its own 30-day deadline. Earning new points does not extend older ones.
  • When you spend points, the oldest points are used first.
  • We email you 7 days, 3 days, and 24 hours before any points expire.
  • Your Points page shows exactly how many points expire on which day.
Can I use points with coupons?
  • Yes. You can use both on the same order.
  • The coupon is applied first. Points then apply on top — up to 20% of the order total.
Do guests earn points?
  • No. Points need an account. Guest orders do not earn points.
  • 创建账户免费，并可立即获得 2,000 欢迎积分。
  • 登录后下单 — 或在结账时创建账户 — 付款确认后每笔订单都会获得积分。
Is there a minimum to redeem points?
  • No minimum. 1 point = JPY 1, and you can use any amount.
  • Points can cover up to 20% of your order total per order.
  • Just flip the "Use points" toggle at checkout. No codes to type.
  • The toggle always shows the exact yen discount before you pay.
How do rank rewards work?
  • 每件商品都有 0.1% 至 0.5% 的基础积分比例，显示在其商品页面上。该比例再乘以您的账户等级倍率；从 Platinum 等级起，还会按比例减免运费。
  • 倍率：Member 与 Regular ×1。Copper ×1.5。Silver ×2。Gold ×3。Platinum 及以上 ×4。
  • 积分按每件商品的折后价格逐件计算（不含运费）。
  • 运费：Platinum 减 5%，Emerald 减 10%，Diamond 减 15%。结账时自动应用，无需输入任何代码。
  • 您当前的等级会显示在我的账户中。
查看我的等级 →
什么是积分 ×5 优惠券？
  • 您的前三笔订单完成后，账户最多可收到三张积分 ×5 优惠券。
  • 在您的下一笔订单中，商品页面上标有积分比例的每件商品可按该基础比例的 5 倍获得积分（不再叠加您的等级倍率），每笔订单最多 10,000 积分。
  • 如果按您的等级在该订单中本就可获得更多积分，则按较高者发放。
  • 它不会降低价格。与其他积分一样，积分会在您的付款确认后到账。
查看我的优惠券 →
什么时候能收到积分 ×5 优惠券？什么时候可以使用？
  • 通常第 1 笔订单完成时获得一张，第 2 笔和第 3 笔完成时也各获得一张。如果某笔订单使您的账户升至 Copper 或以上（例如金额较大的首笔订单），届时将获得一张优惠券，代替尚未发放的部分。订单在创建运单标签时即视为完成。
  • 请在 30 天内用于商品小计达到 JPY 30,000 及以上的订单。预购商品和折扣商品不计入 JPY 30,000，因此仅含预购商品的订单不适用。
  • 购物车满足条件时会在结账时自动适用，无需输入代码。
  • 不可与其他优惠码叠加使用。如果您输入其他优惠码，或自行移除积分 ×5 优惠券，该订单将不再使用它，优惠券仍保留在您的账户中；如果改变主意，请手动重新使用。仍可使用积分支付。
  • 如果获得该优惠券的订单被取消或退款，未使用的优惠券将被收回。