联系我们

常见问题——点击即可跳转到答案。

• Do you ship within Japan?
• 我需要支付关税或增值税吗？
• Can you declare a lower customs value to reduce import duties?
• 你们配送到哪些国家？
• Can I pick up my order in person?
• Which shipping carriers do you use?
• How much does shipping cost?
• 我的订单什么时候发货？
• 配送需要多长时间？
• 我可以取消订单吗？
• 我可以添加、合并或拆分订单吗？
• How do I place an order?
• Is there a minimum order value or quantity (MOQ)?
• 你们的价格是批发价吗？
• 我可以购买网站上没有的商品吗？
• Do you sell single booster packs or ungraded cards?
• Do you sell Yu-Gi-Oh! or Dragon Ball products?
• 什么时候补货？
• 我该如何付款？
• 我的付款成功了吗？
• Can you issue an invoice?
• Do you have a physical store?
• Can I visit your warehouse or office in Japan?
• When do I get my points?
• Do points expire?
• Can I use points with coupons?
• Do guests earn points?
• Is there a minimum to redeem points?
• How do rank rewards work?
• 什么是积分 ×5 优惠券？
• 什么时候能收到积分 ×5 优惠券？什么时候可以使用？

Shipping & customs

Do you ship within Japan?

• No. We are an export-only business. We do not ship, hand over, or offer pickup within Japan.
• Domestic sales follow different procedures and tax rules from exports, so we do not take domestic orders.

我需要支付关税或增值税吗？

• 美国（及美国属地）：关税和税费已在结账时包含。收货时无需额外支付任何费用。
• 其他国家/地区：您的在线付款不包含关税或增值税。我们按DAP（关税未付）发货 — 如您所在国家/地区征收，承运商将在派送时向您收取。
• 我们无法告知具体金额，请在购买前咨询您所在国家的海关。

Can you declare a lower customs value to reduce import duties?

• No. We always declare the shipment value accurately.
• We do not undervalue shipments or falsify customs documents, and we cannot accept requests to do so.

你们配送到哪些国家？

• 我们使用FedEx International Priority和FedEx International Connect Plus发货。
• FedEx有一份不提供服务的国家名单。如果您所在的国家不在该名单上，我们很可能可以为您配送。请查看名单： fedex.com/en-jp/shipping/served-countries.html
• 如果您的国家出现在订单确认页面中，我们就可以为您配送。
• 请自行确认您所在国家的进口规定（禁止或限制商品）。我们无法为您核实这一点。
• We do not ship to addresses within Japan.

Can I pick up my order in person?

• No. We do not offer pickup, handover, or delivery within Japan.
• We are based in Tokyo, but handing over goods inside Japan would make the sale a domestic transaction instead of an export. That changes the required procedures and tax calculation, so we do not do it.

Which shipping carriers do you use?

• FedEx only. We do not use other carriers and cannot accept requests for a different carrier.
• We do not reply to inquiries asking for another carrier.

How much does shipping cost?

• Add the items you want to your cart, go to checkout, and enter your shipping address.
• The shipping cost and the order total including shipping are shown there before you pay.

Go to Quick Order →

我的订单什么时候发货？

• 只有在您的订单完全准备好后，我们才会告知发货日期。
• 发货日期确定后，FedEx会向您发送追踪信息。
• 在此之前，我们无法提供具体日期，我们不会随意猜测。
• 预购商品将在发售日之后发货。

配送需要多长时间？

• We normally ship within 2 to 5 business days after your payment is confirmed.
• After dispatch, delivery usually takes another 2 to 5 days depending on your area, so most orders arrive within about 10 days of payment.
• This is an estimate, not a promise. Customs checks in your country can add time. We cannot control this.
• PSA-graded cards and pre-orders may follow a different schedule. Check the product page for the shipping timeline.

Ordering & products

我可以取消订单吗？

• 付款前：只需不付款，订单将不会成立。
• 付款后：只有在我们确定发货日期之前才可以取消订单，需收取10%的手续费（预购商品为30%）。
• 请通过“我的账户”中订单上的“申请取消订单”链接，或付款确认邮件中的链接提交申请。我们无法通过其他方式受理取消。
• 您可以取消整笔订单，也可以仅取消部分商品。部分取消时，手续费按所取消的商品计算，运费不予退还。
• 一旦发货日期确定：即使您愿意支付手续费，也无法取消订单。
• 代寻订单适用单独的条款，一经下单即无法取消。
• 您所在国家/地区的强制性消费者权利不受本政策限制。

我可以添加、合并或拆分订单吗？

• 不可以。一旦付款，每笔订单即为最终确定。
• 我们无法添加商品、将两笔订单合并为一箱，或拆分一笔订单。
• 希望所有商品装在同一箱内？请在付款前将全部商品放入同一笔订单中。

How do I place an order?

• Order through our online store: choose your items in Quick Order, add them to the cart, and check out.
• Need a walkthrough? Open the "How to Order" tab at the top of Quick Order.
• For a single order of JPY 1,000,000 or more, message our VIP desk with WHAT you want and HOW MANY, and we can discuss bulk pricing.

Go to Quick Order →

Is there a minimum order value or quantity (MOQ)?

• No. Our online store has no minimum order value and no minimum order quantity. You can order a single item.
• Some pre-orders may have their own conditions. Check the product page.

你们的价格是批发价吗？

• 是的，我们网站上的价格已经是批发价。
• There are no eligibility requirements. We mainly serve B2B customers such as shop owners, but individual buyers and collectors are welcome to order too.
• 想要下单1,000,000日元以上的大宗订单？我们为您提供VIP专属服务。
• 请给我们发送消息，注明您想要的商品和数量。
• 如果您的订单金额低于1,000,000日元，我们将无法回复。

联系VIP专属服务 →

我可以购买网站上没有的商品吗？

• 如果网站上没有该商品，说明我们没有库存。
• 我们无法为您查找或订购该商品，请从网站上的商品中选购。

Do you sell single booster packs or ungraded cards?

• We do not sell single booster packs.
• Ungraded single cards are sold only when they are listed in our store (for example, promo cards sold as "Card only").
• As a rule, we sell only the products listed in our online store.

Do you sell Yu-Gi-Oh! or Dragon Ball products?

• Yes, a limited selection. See the Yu-Gi-Oh and Dragon Ball tabs in Quick Order for what is available now.
• If it is not listed in our store, we do not sell it.

什么时候补货？

• 我们的库存变动非常快，因此无法告知具体补货时间。
• Press "Notify me" on the product and we will email you when it is back in stock.
• 请经常查看我们的在线商店。

Payment & invoices

我该如何付款？

• Wise bank transfer — no payment processing fee. Send the transfer within 3 days and use the SST-{order number} reference exactly as issued.
• PayPal — pay instantly with your PayPal balance or the funding sources linked to your account.
• Credit or debit card through PayPal — Visa, Mastercard, American Express, and JCB, entered in PayPal's secure window using the black "Debit or Credit Card" button. In most countries you can pay by card without signing in to a PayPal account, but PayPal decides what it offers you. We never see or store your card number.
• PayPal Pay Later — offered and approved by PayPal, where PayPal makes it available for your country. Some Pay Later products are interest-free and some are not, so read PayPal's terms before you confirm.
• A payment processing fee of 5% is added to PayPal, card, and Pay Later payments and is shown as its own line at checkout before you pay. Wise bank transfer has none.
• 所有款项均以日元（JPY）收取。

查看支付方式 →

我的付款成功了吗？

• 点击网站右上角的“订单”。
• 已登录：您的订单历史会显示在“我的账户”中。
• 未登录：输入您的订单号和账单邮箱，点击“发送验证码”，通过邮件获取6位数验证码，输入后点击“查看详情”。

查询我的订单 →

Can you issue an invoice?

• Yes. Sign in to My Account and open Invoices, or the order's details page, to view, print, or download the invoice for each order.

Open my invoices →

Visiting us

Do you have a physical store?

• No. Our warehouse and office are in Asakusabashi, Tokyo, but they are not retail locations. You cannot buy products on site.
• You are welcome to visit. Send us your preferred date in advance through our contact page, and our staff will arrange the schedule.

Contact us →

Can I visit your warehouse or office in Japan?

• Yes. Visitors are welcome at our warehouse and office in Asakusabashi, Tokyo. Many customers visit before starting a long-term business relationship with us.
• Send us your preferred date in advance through our contact page, and our staff will arrange the schedule.
• Purchases and order pickups are not available on site.

Contact us →

Points & ranks

When do I get my points?

• 付款确认后，积分即刻确认。
• 账户创建后，2,000 欢迎积分会立即到账。

See my points →

Do points expire?

• Yes. Points are valid for 30 days from the day you earn them.
• Each batch keeps its own 30-day deadline. Earning new points does not extend older ones.
• When you spend points, the oldest points are used first.
• We email you 7 days, 3 days, and 24 hours before any points expire.
• Your Points page shows exactly how many points expire on which day.

Can I use points with coupons?

• Yes. You can use both on the same order.
• The coupon is applied first. Points then apply on top — up to 20% of the order total.

Do guests earn points?

• No. Points need an account. Guest orders do not earn points.
• 创建账户免费，并可立即获得 2,000 欢迎积分。
• 登录后下单 — 或在结账时创建账户 — 付款确认后每笔订单都会获得积分。

Is there a minimum to redeem points?

• No minimum. 1 point = JPY 1, and you can use any amount.
• Points can cover up to 20% of your order total per order.
• Just flip the "Use points" toggle at checkout. No codes to type.
• The toggle always shows the exact yen discount before you pay.

How do rank rewards work?

• 每件商品都有 0.1% 至 0.5% 的基础积分比例，显示在其商品页面上。该比例再乘以您的账户等级倍率；从 Platinum 等级起，还会按比例减免运费。
• 倍率：Member 与 Regular ×1。Copper ×1.5。Silver ×2。Gold ×3。Platinum 及以上 ×4。
• 积分按每件商品的折后价格逐件计算（不含运费）。
• 运费：Platinum 减 5%，Emerald 减 10%，Diamond 减 15%。结账时自动应用，无需输入任何代码。
• 您当前的等级会显示在我的账户中。

查看我的等级 →

什么是积分 ×5 优惠券？

• 您的前三笔订单完成后，账户最多可收到三张积分 ×5 优惠券。
• 在您的下一笔订单中，商品页面上标有积分比例的每件商品可按该基础比例的 5 倍获得积分（不再叠加您的等级倍率），每笔订单最多 10,000 积分。
• 如果按您的等级在该订单中本就可获得更多积分，则按较高者发放。
• 它不会降低价格。与其他积分一样，积分会在您的付款确认后到账。

查看我的优惠券 →

什么时候能收到积分 ×5 优惠券？什么时候可以使用？

• 通常第 1 笔订单完成时获得一张，第 2 笔和第 3 笔完成时也各获得一张。如果某笔订单使您的账户升至 Copper 或以上（例如金额较大的首笔订单），届时将获得一张优惠券，代替尚未发放的部分。订单在创建运单标签时即视为完成。
• 请在 30 天内用于商品小计达到 JPY 30,000 及以上的订单。预购商品和折扣商品不计入 JPY 30,000，因此仅含预购商品的订单不适用。
• 购物车满足条件时会在结账时自动适用，无需输入代码。
• 不可与其他优惠码叠加使用。如果您输入其他优惠码，或自行移除积分 ×5 优惠券，该订单将不再使用它，优惠券仍保留在您的账户中；如果改变主意，请手动重新使用。仍可使用积分支付。
• 不可与运费 5 折优惠券（截至 10 月 11 日）在同一笔订单中使用，每笔订单只能二选一。
• 如果获得该优惠券的订单被取消或退款，未使用的优惠券将被收回。