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Avis clients

Les avis de cette page ont été rédigés par des clients ayant acheté l’article chez Samurai Sword Tokyo. Les noms sont abrégés par souci de confidentialité ; les photos et vidéos ont été partagées par leurs auteurs.

4.9Basé sur 1 324 avis
5 étoiles1 2364 étoiles463 étoiles232 étoiles61 étoiles13
  • 390 avis avec photos
  • 240 produits évalués

Certains avis ont été rédigés par des clients ayant reçu 10 points (20 points avec des photos ou une vidéo) pour avoir partagé leur expérience. Les points sont attribués de la même façon à tous les avis, quelle que soit la note.

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  1. AR Bulk – 100-Card SetVoir le produit →

    YouSeon A. (client confirmé) –

    I knew there would be duplicates, BUT…… condition is also not good

    • Réponse de Samurai Sword Tokyo

      We’re sorry the card condition fell short of your expectations, even allowing for duplicates. Please contact our support team privately with your order number and details or photos of the affected cards so the condition issue can be checked.

  2. 30th CELEBRATION FUTURISTIC BOX Japanese Pokemon CardVoir le produit →

    Alexander R. (client confirmé) –

    Betreff: Order [ORDER NUMBER] – 30th CELEBRATION FUTURISTIC BOX: question about packaging

    Hello Samurai Sword team,

    I received my 30th CELEBRATION FUTURISTIC BOX (order [ORDER NUMBER]) today. Thank you for the quick shipping.

    Before opening it, I checked the packaging and noticed something I would like to clarify. On the bottom of the box, the clear outer film is held together with several pieces of clear adhesive tape rather than being heat-sealed. The round holographic seal on the lid edge also looks slightly wrinkled. I have attached photos of both.

    Since the product was listed as « Brand new, factory-packed », could you please confirm the following:

    1. Is the taped film the original packaging as shipped by Pokémon Center Online?
    2. Could you send me photos of the bottom of another unit from your stock for comparison?
    3. Could you share the serial / QC inspection record for this specific box?

    I have not opened the box and will keep it sealed until I hear back from you.

    Thank you in advance.

    Best regards,
    Alexander Rommel

    • Réponse de Samurai Sword Tokyo

      Thank you for explaining your concerns about the taped outer film and wrinkled seal. We cannot confirm the original packaging or the availability of a QC record from the review alone. Please contact our support team privately with your order number and refer to the photos you attached, so the packaging and your requests for comparison photos and inspection information can be checked. Please keep the box unopened while this is clarified.

  3. 30th CELEBRATION Premium Deck Set Espeon & Umbreon Japanese Pokemon CardVoir le produit →

    Pau C. (client confirmé) –

    the box was damaged. i am very disappointed since it was my first purchase

    • Réponse de Samurai Sword Tokyo

      Thank you for your feedback. We understand your disappointment with the box condition on your first order. We inspect sealed products externally and package them carefully before dispatch. Please contact our support team privately with your order number and original unboxing video so we can review the reported damage, the packaging, and the order details.

  4. M6 Storm Emeralda Booster Box Japanese Pokemon CardVoir le produit →

    Sa A. (client confirmé) –

    I ordered a sealed boosterbox. When the package arrived the boosterbox was already open see photos. I paid over EUR 200,- for one boosterbox. Will never order here again.
    A collector from Europe

    • Réponse de Samurai Sword Tokyo

      We understand your concern about receiving an opened box after ordering the Sealed option. We inspect products externally and pack them securely before dispatch. The review alone does not establish when or how the seal was affected. Please contact our support team privately with your order number and original unboxing video, referencing the photos already shared, so we can review the seal and packaging.

  5. M6 Storm Emeralda Booster Box Japanese Pokemon CardVoir le produit →

    park C. (client confirmé) –

    Even if you receive a box in this condition, it is difficult to receive compensation. I recommend that other customers definitely record a video when opening the shipping box and do so.

    • Réponse de Samurai Sword Tokyo

      We understand your concern about the condition of the box. We inspect our products and pack them securely before dispatch. As you noted, a continuous unboxing video helps document the condition on arrival and allows us to review reported issues. Submitting a video does not automatically guarantee compensation; eligibility is assessed based on the evidence and the terms applicable to the order.

  6. M6 Storm Emeralda Booster Box Japanese Pokemon CardVoir le produit →

    park C. (client confirmé) –

    We received boxes that cannot be sold, but the company only told us that they are normal products.
    It’s really regrettable. Please be careful, as you may receive a box in this condition.

    • Réponse de Samurai Sword Tokyo

      Thank you for sharing your concern. We inspect our products and pack them securely before dispatch. We understand that box condition matters when purchasing for resale. Please contact our support team with your order number and reference to your previous conversation so we can review the specific condition concerns and our earlier response. If not already provided, please include the original unboxing video.

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