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Avis clients

Les avis de cette page ont été rédigés par des clients ayant acheté l’article chez Samurai Sword Tokyo. Les noms sont abrégés par souci de confidentialité ; les photos et vidéos ont été partagées par leurs auteurs.

4.9Basé sur 1 324 avis
5 étoiles1 2364 étoiles463 étoiles232 étoiles61 étoiles13
  • 390 avis avec photos
  • 240 produits évalués

Certains avis ont été rédigés par des clients ayant reçu 10 points (20 points avec des photos ou une vidéo) pour avoir partagé leur expérience. Les points sont attribués de la même façon à tous les avis, quelle que soit la note.

Votre avis apparaîtra après modération.

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13 avisEffacer les filtres
  1. AR Bulk – 100-Card SetVoir le produit →

    YouSeon A. (client confirmé) –

    I knew there would be duplicates, BUT…… condition is also not good

    • Réponse de Samurai Sword Tokyo

      We’re sorry the card condition fell short of your expectations, even allowing for duplicates. Please contact our support team privately with your order number and details or photos of the affected cards so the condition issue can be checked.

  2. 30th CELEBRATION FUTURISTIC BOX Japanese Pokemon CardVoir le produit →

    Alexander R. (client confirmé) –

    Betreff: Order [ORDER NUMBER] – 30th CELEBRATION FUTURISTIC BOX: question about packaging

    Hello Samurai Sword team,

    I received my 30th CELEBRATION FUTURISTIC BOX (order [ORDER NUMBER]) today. Thank you for the quick shipping.

    Before opening it, I checked the packaging and noticed something I would like to clarify. On the bottom of the box, the clear outer film is held together with several pieces of clear adhesive tape rather than being heat-sealed. The round holographic seal on the lid edge also looks slightly wrinkled. I have attached photos of both.

    Since the product was listed as « Brand new, factory-packed », could you please confirm the following:

    1. Is the taped film the original packaging as shipped by Pokémon Center Online?
    2. Could you send me photos of the bottom of another unit from your stock for comparison?
    3. Could you share the serial / QC inspection record for this specific box?

    I have not opened the box and will keep it sealed until I hear back from you.

    Thank you in advance.

    Best regards,
    Alexander Rommel

    • Réponse de Samurai Sword Tokyo

      Thank you for explaining your concerns about the taped outer film and wrinkled seal. We cannot confirm the original packaging or the availability of a QC record from the review alone. Please contact our support team privately with your order number and refer to the photos you attached, so the packaging and your requests for comparison photos and inspection information can be checked. Please keep the box unopened while this is clarified.

  3. M6 Storm Emeralda Booster Box Japanese Pokemon CardVoir le produit →

    Alexander R. (client confirmé) –

    Only received two boxes instead of three ordered and payed. Unboxing Video available.

    • Réponse de Samurai Sword Tokyo

      We’re sorry you received only two of the three boxes you ordered. Please contact our support team privately with your order number and the unboxing video you mentioned so the missing item and shipment details can be checked.

  4. M6a 30th CELEBRATION Booster Box Japanese Pokemon CardVoir le produit →

    Uxia F. (client confirmé) –

    No me llega nada. Desde el lunes esperando y varios mensajes para que me ayudaran a localizar la entrega con fedex y nada de nada.

    • Réponse de Samurai Sword Tokyo

      Sentimos la espera y que hayas tenido dificultades para recibir ayuda con la entrega. Si sigue sin resolverse, por favor continúa la conversación privada con nuestro equipo e incluye el número de pedido y el seguimiento de FedEx para que se pueda revisar lo ocurrido. Entendemos tu preocupación.

  5. MEGA Start Deck 100 Battle CollectionVoir le produit →

    Márk F. (client confirmé) –

    I’m not satisfied with the quality.

    • Réponse de Samurai Sword Tokyo

      Thank you for your feedback. We inspect sealed products externally and package them carefully before dispatch, while keeping the contents unopened. To understand your concern about quality, please let our support team know privately whether it relates to the box condition, the cards inside, or another aspect of the product. Please include your order number and any available unboxing video so we can review the specific issue.

  6. 30th CELEBRATION Premium Deck Set Espeon & Umbreon Japanese Pokemon CardVoir le produit →

    Pau C. (client confirmé) –

    the box was damaged. i am very disappointed since it was my first purchase

    • Réponse de Samurai Sword Tokyo

      Thank you for your feedback. We understand your disappointment with the box condition on your first order. We inspect sealed products externally and package them carefully before dispatch. Please contact our support team privately with your order number and original unboxing video so we can review the reported damage, the packaging, and the order details.

  7. M6a 30th CELEBRATION Booster Box Japanese Pokemon CardVoir le produit →

    Chia-Hui L. (client confirmé) –

    Unfortunately, 3 out of 4 boxes got minor damages but sometimes you can’t ignore. Again, no bubble wrap around the boxes, caused the box’s corners crushed. These are expensive stuff, they should know better how to ship them safely and securely!

    • Réponse de Samurai Sword Tokyo

      We understand your concern about marks on three of the four boxes and the protection used for a valuable order. We inspect sealed products externally and package them carefully before dispatch. The cause of the reported damage cannot be established from the review alone. Please contact our support team privately with your order number and original unboxing video so we can review the affected boxes and the packaging.

  8. SV8A-Terastal Festival ex Japanese Pokemon Booster BoxVoir le produit →

    Vincent C. (client confirmé) –

    There had little damage at the box right hand concern.

    • Réponse de Samurai Sword Tokyo

      Thank you for your feedback. We carefully inspect our products and pack them securely before dispatch. While we take care to protect each order, minor dents to outer boxes can occur during international transit. Please contact our support team privately with your order number and unboxing video if you would like us to review the condition on arrival.

  9. M6 Storm Emeralda Booster Box Japanese Pokemon CardVoir le produit →

    Sa A. (client confirmé) –

    I ordered a sealed boosterbox. When the package arrived the boosterbox was already open see photos. I paid over EUR 200,- for one boosterbox. Will never order here again.
    A collector from Europe

    • Réponse de Samurai Sword Tokyo

      We understand your concern about receiving an opened box after ordering the Sealed option. We inspect products externally and pack them securely before dispatch. The review alone does not establish when or how the seal was affected. Please contact our support team privately with your order number and original unboxing video, referencing the photos already shared, so we can review the seal and packaging.

  10. M6 Storm Emeralda Booster Box Japanese Pokemon CardVoir le produit →

    Leo G. (client confirmé) –

    Package arrived quickly with Fedex but I had to pay significant extra customs charges making the order very expensive. Be carefull !!

    • Réponse de Samurai Sword Tokyo

      We are glad your parcel arrived quickly. Import duties, taxes, and any separate FedEx clearance or advancement fees can increase the total cost of importing an order. These charges are set by the destination authorities or carrier and are not collected by our store. FedEx or your local customs authority can provide a breakdown and explain how the charges were calculated.

  11. M6 Storm Emeralda Booster Box Japanese Pokemon CardVoir le produit →

    Leo G. (client confirmé) –

    FedEx package arrived but with significant extra customs charges !! Doubles the price. CArefull !

    • Réponse de Samurai Sword Tokyo

      Thank you for your feedback. Import duties and taxes are assessed by the destination authorities, while FedEx may charge separate clearance or advancement fees. These separately billed import charges are not part of our product price and are not collected by our store. Please request an itemized breakdown from FedEx or your local customs authority to check how the additional charges were calculated.

  12. M6 Storm Emeralda Booster Box Japanese Pokemon CardVoir le produit →

    park C. (client confirmé) –

    Even if you receive a box in this condition, it is difficult to receive compensation. I recommend that other customers definitely record a video when opening the shipping box and do so.

    • Réponse de Samurai Sword Tokyo

      We understand your concern about the condition of the box. We inspect our products and pack them securely before dispatch. As you noted, a continuous unboxing video helps document the condition on arrival and allows us to review reported issues. Submitting a video does not automatically guarantee compensation; eligibility is assessed based on the evidence and the terms applicable to the order.

  13. M6 Storm Emeralda Booster Box Japanese Pokemon CardVoir le produit →

    park C. (client confirmé) –

    We received boxes that cannot be sold, but the company only told us that they are normal products.
    It’s really regrettable. Please be careful, as you may receive a box in this condition.

    • Réponse de Samurai Sword Tokyo

      Thank you for sharing your concern. We inspect our products and pack them securely before dispatch. We understand that box condition matters when purchasing for resale. Please contact our support team with your order number and reference to your previous conversation so we can review the specific condition concerns and our earlier response. If not already provided, please include the original unboxing video.

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