Return and Refund Policy

1. No Returns for Customer Preference

Please be advised that we do not accept returns, exchanges, or cancellations based on customer preference (e.g., change of mind, "buyer's remorse," or ordering the wrong item by mistake), even if the request is made within 7 days of delivery.

Due to the nature of our products—specifically trading cards, randomized products, and limited-edition items—all sales are considered final to prevent fraudulent activities and to account for market price fluctuations.

2. Cancellation Before Shipping

You may request to cancel your order before it has been shipped. However, a non-refundable cancellation fee of 10% of the total order amount (covering payment system transaction fees and administrative costs) will be deducted from your refund.

• To exercise this right, you must notify us via our Contact Form before the shipping process has commenced.

• Refunds for cancellations will be processed within 10 business days.

3. Defective Products or Company Errors

We only accept returns and offer refunds in the case of defective products or mistakes made by our company (e.g., shipping the wrong item).

• Notification Period: You must inform us of the issue within 20 days of receiving the goods.

• Evidence Required: You must provide your order number and clear photographic/video evidence of the defect or error.

• Disqualification: We reserve the right to refuse a return if the damage is the result of unnecessary handling, tampering, or improper storage by the customer.

4. Refund Process

• Once the returned item is received and inspected, we will process your refund within 10 business days.

• Refunds will be issued via the original payment method used for the transaction.

• For confirmed defective/incorrect items, we will reimburse the full product price and the initial shipping costs.

5. International Returns and Customs

For international orders, please note that customs duties, import taxes, and local fees are non-refundable under any circumstances. We recommend contacting your local customs authority for information regarding tax reclamation.

6. Unauthorized Returns

Any items sent back to us without prior approval via our Contact Form will not be accepted or refunded.