Get help with orders, shipping, products, or account support.
Use this page for general customer support. For wholesale quotes, bulk buying, ASK pricing, sold-out products, pre-order allocation, or not-listed items, use the Wholesale RFQ page.
Use Contact for
- Existing order questions
- Shipping status or address questions
- Product questions before checkout
- Account, payment, or support requests
- Returns, refunds, or policy questions
Use Wholesale RFQ for
RFQ requests need product identifiers, quantity, destination country, payment preference, and deadline, so they should go through the dedicated wholesale form.
- Bulk purchase quotes
- ASK, sold-out, or not-listed products
- Pre-order allocation or recurring supply
Contact information
We typically respond within 1-2 business days during Japan business hours.
- CompanySamurai Sword Inc.
- Address#102, Maison Aoba, 3-6-21 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
- Phone+81 90-7102-3795
- Emailsupport@samuraiswordtokyo.com
- Business hoursMonday – Friday, 10:00 AM – 7:00 PM (JST)
Send a general support message.
Include your order number, product link or SKU, shipping country, and screenshots if they help us understand the issue.
Business and Customer Service Information
Samurai Sword Tokyo is the online store operated by Samurai Sword Inc. (株式会社サムライソード), a Tokyo-based Japanese trading card retailer.
Business address: #102, Maison Aoba, 3-6-21 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
Email: support@samuraiswordtokyo.com
Phone: +81 90-7102-3795
Business hours: Monday-Friday, 10:00-19:00 JST