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Samurai Sword Tokyo
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  1. M6 Storm Emeralda Booster Box Japanese Pokemon Card查看商品 →

    Alexander R. (已購買) –

    Only received two boxes instead of three ordered and payed. Unboxing Video available.

    • Samurai Sword Tokyo 的回覆

      We’re sorry you received only two of the three boxes you ordered. Please contact our support team privately with your order number and the unboxing video you mentioned so the missing item and shipment details can be checked.

  2. M6a 30th CELEBRATION Booster Box Japanese Pokemon Card查看商品 →

    Uxia F. (已購買) –

    No me llega nada. Desde el lunes esperando y varios mensajes para que me ayudaran a localizar la entrega con fedex y nada de nada.

    • Samurai Sword Tokyo 的回覆

      Sentimos la espera y que hayas tenido dificultades para recibir ayuda con la entrega. Si sigue sin resolverse, por favor continúa la conversación privada con nuestro equipo e incluye el número de pedido y el seguimiento de FedEx para que se pueda revisar lo ocurrido. Entendemos tu preocupación.

  3. M6a 30th CELEBRATION Booster Box Japanese Pokemon Card查看商品 →

    Chia-Hui L. (已購買) –

    Unfortunately, 3 out of 4 boxes got minor damages but sometimes you can’t ignore. Again, no bubble wrap around the boxes, caused the box’s corners crushed. These are expensive stuff, they should know better how to ship them safely and securely!

    • Samurai Sword Tokyo 的回覆

      We understand your concern about marks on three of the four boxes and the protection used for a valuable order. We inspect sealed products externally and package them carefully before dispatch. The cause of the reported damage cannot be established from the review alone. Please contact our support team privately with your order number and original unboxing video so we can review the affected boxes and the packaging.

  4. SV8A-Terastal Festival ex Japanese Pokemon Booster Box查看商品 →

    Vincent C. (已購買) –

    There had little damage at the box right hand concern.

    • Samurai Sword Tokyo 的回覆

      Thank you for your feedback. We carefully inspect our products and pack them securely before dispatch. While we take care to protect each order, minor dents to outer boxes can occur during international transit. Please contact our support team privately with your order number and unboxing video if you would like us to review the condition on arrival.

  5. M6 Storm Emeralda Booster Box Japanese Pokemon Card查看商品 →

    Sa A. (已購買) –

    I ordered a sealed boosterbox. When the package arrived the boosterbox was already open see photos. I paid over EUR 200,- for one boosterbox. Will never order here again.
    A collector from Europe

    • Samurai Sword Tokyo 的回覆

      We understand your concern about receiving an opened box after ordering the Sealed option. We inspect products externally and pack them securely before dispatch. The review alone does not establish when or how the seal was affected. Please contact our support team privately with your order number and original unboxing video, referencing the photos already shared, so we can review the seal and packaging.

  6. M6 Storm Emeralda Booster Box Japanese Pokemon Card查看商品 →

    Leo G. (已購買) –

    Package arrived quickly with Fedex but I had to pay significant extra customs charges making the order very expensive. Be carefull !!

    • Samurai Sword Tokyo 的回覆

      We are glad your parcel arrived quickly. Import duties, taxes, and any separate FedEx clearance or advancement fees can increase the total cost of importing an order. These charges are set by the destination authorities or carrier and are not collected by our store. FedEx or your local customs authority can provide a breakdown and explain how the charges were calculated.

  7. M6 Storm Emeralda Booster Box Japanese Pokemon Card查看商品 →

    Leo G. (已購買) –

    FedEx package arrived but with significant extra customs charges !! Doubles the price. CArefull !

    • Samurai Sword Tokyo 的回覆

      Thank you for your feedback. Import duties and taxes are assessed by the destination authorities, while FedEx may charge separate clearance or advancement fees. These separately billed import charges are not part of our product price and are not collected by our store. Please request an itemized breakdown from FedEx or your local customs authority to check how the additional charges were calculated.

  8. M6 Storm Emeralda Booster Box Japanese Pokemon Card查看商品 →

    park C. (已購買) –

    Even if you receive a box in this condition, it is difficult to receive compensation. I recommend that other customers definitely record a video when opening the shipping box and do so.

    • Samurai Sword Tokyo 的回覆

      We understand your concern about the condition of the box. We inspect our products and pack them securely before dispatch. As you noted, a continuous unboxing video helps document the condition on arrival and allows us to review reported issues. Submitting a video does not automatically guarantee compensation; eligibility is assessed based on the evidence and the terms applicable to the order.

  9. M6 Storm Emeralda Booster Box Japanese Pokemon Card查看商品 →

    park C. (已購買) –

    We received boxes that cannot be sold, but the company only told us that they are normal products.
    It’s really regrettable. Please be careful, as you may receive a box in this condition.

    • Samurai Sword Tokyo 的回覆

      Thank you for sharing your concern. We inspect our products and pack them securely before dispatch. We understand that box condition matters when purchasing for resale. Please contact our support team with your order number and reference to your previous conversation so we can review the specific condition concerns and our earlier response. If not already provided, please include the original unboxing video.