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Samurai Sword Tokyo
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Customer Reviews

Reviews on this page were written by customers who purchased the item from Samurai Sword Tokyo. Names are shortened for privacy; photos and videos were shared by the reviewers.

4.9Based on 1,324 reviews
5 stars1,2364 stars463 stars232 stars61 stars13
  • 390 reviews with photos
  • 240 products reviewed

Some reviews were written by customers who received 10 points (20 points when photos or a video were included) for sharing their experience. Points are given for all reviews equally, regardless of rating.

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  1. AR Bulk – 100-Card SetView product →

    YouSeon A. (verified owner) –

    I knew there would be duplicates, BUT…… condition is also not good

    • Response from Samurai Sword Tokyo

      We’re sorry the card condition fell short of your expectations, even allowing for duplicates. Please contact our support team privately with your order number and details or photos of the affected cards so the condition issue can be checked.

  2. 30th CELEBRATION FUTURISTIC BOX Japanese Pokemon CardView product →

    Alexander R. (verified owner) –

    Betreff: Order [ORDER NUMBER] – 30th CELEBRATION FUTURISTIC BOX: question about packaging

    Hello Samurai Sword team,

    I received my 30th CELEBRATION FUTURISTIC BOX (order [ORDER NUMBER]) today. Thank you for the quick shipping.

    Before opening it, I checked the packaging and noticed something I would like to clarify. On the bottom of the box, the clear outer film is held together with several pieces of clear adhesive tape rather than being heat-sealed. The round holographic seal on the lid edge also looks slightly wrinkled. I have attached photos of both.

    Since the product was listed as “Brand new, factory-packed”, could you please confirm the following:

    1. Is the taped film the original packaging as shipped by Pokémon Center Online?
    2. Could you send me photos of the bottom of another unit from your stock for comparison?
    3. Could you share the serial / QC inspection record for this specific box?

    I have not opened the box and will keep it sealed until I hear back from you.

    Thank you in advance.

    Best regards,
    Alexander Rommel

    • Response from Samurai Sword Tokyo

      Thank you for explaining your concerns about the taped outer film and wrinkled seal. We cannot confirm the original packaging or the availability of a QC record from the review alone. Please contact our support team privately with your order number and refer to the photos you attached, so the packaging and your requests for comparison photos and inspection information can be checked. Please keep the box unopened while this is clarified.

  3. MEGA Start Deck 100 Battle CollectionView product →

    Márk F. (verified owner) –

    I’m not satisfied with the quality.

    • Response from Samurai Sword Tokyo

      Thank you for your feedback. We inspect sealed products externally and package them carefully before dispatch, while keeping the contents unopened. To understand your concern about quality, please let our support team know privately whether it relates to the box condition, the cards inside, or another aspect of the product. Please include your order number and any available unboxing video so we can review the specific issue.

  4. 30th CELEBRATION Premium Deck Set Espeon & Umbreon Japanese Pokemon CardView product →

    Pau C. (verified owner) –

    the box was damaged. i am very disappointed since it was my first purchase

    • Response from Samurai Sword Tokyo

      Thank you for your feedback. We understand your disappointment with the box condition on your first order. We inspect sealed products externally and package them carefully before dispatch. Please contact our support team privately with your order number and original unboxing video so we can review the reported damage, the packaging, and the order details.

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