Dear valued customers,
Product: Round1 collaboration promo card
We regret to inform you of an unexpected change to the distribution method for the Round1 collaboration promo card.
Change to the distribution method
Shortly before the campaign began, Round1, the distributor of this promotional card, changed the distribution process.
The card was originally expected to be distributed through a standard in-store purchase process. However, Round1 has now introduced an app-based lottery system. Successful applicants receive a coupon that allows them to visit a store, purchase an eligible collaboration drink or food item, and receive the card.
Due to this last-minute change, the quantity we are currently able to procure is significantly lower than originally expected, and we may not be able to meet the originally expected delivery schedule.
New distribution method and lottery schedule
Please refer to the image below for details of the newly announced distribution method and lottery schedule, or view Round1’s official notice (PDF).
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- Round1 collaboration promo card distribution method and lottery schedule
Your options
- If you need the product urgently:
You may request a full refund immediately, as there is a high possibility that we will not be able to meet the originally expected delivery schedule. - If you are willing to wait:
The lottery schedule is expected to continue until October, and we may be able to secure additional stock during this period. You may keep your order active without taking any further action.
To request a refund, please contact our customer support team directly:
support@samuraiswordtokyo.com
We sincerely apologize for the inconvenience and concern this situation has caused.
Samurai Sword Tokyo
