Last updated: July 9, 2026
【Standard Shipping】
- FedEx International Connect Plus (With Tracking Number)
- Estimated FedEx transit time after dispatch: usually 3-7 business days. This is an estimate, not a guaranteed delivery date.
- Shipping cost: Calculated automatically at checkout based on your delivery address.
【Expedited Shipping】
- FedEx International Priority (With Tracking Number)
- Estimated FedEx transit time after dispatch: usually 2-5 business days. This is an estimate, not a guaranteed delivery date.
- Shipping cost: Calculated automatically at checkout based on your delivery address.
FIRSTSHIP Free Shipping Eligibility
FIRSTSHIP free shipping is available only for eligible first orders with a product subtotal of JPY 100,000 or more.
- The product subtotal is the total price of eligible products before shipping fees, taxes, import duties, remote-area fees, and other charges.
- If the product subtotal is below JPY 100,000, FIRSTSHIP will not apply at checkout. Add eligible products to reach the minimum or continue checkout without FIRSTSHIP free shipping.
- The offer is limited to eligible first orders and cannot be combined with other manual coupons unless Samurai Sword Tokyo states otherwise.
- Always confirm that free shipping appears at checkout before placing the order. If it does not appear, contact support before completing payment.
Important Notice About Delivery Estimates: Delivery dates shown on our website, at checkout, or in carrier tools are estimates only. They do not include our handling time, pre-order release timing, supplier allocation delays, quality inspection holds, weekends, Japanese national holidays, customs processing, carrier congestion, weather, or destination-country delivery conditions.
Handling Time (Dispatch Time): Most orders are processed and shipped within 3 business days after PayPal or Wise payment has cleared. This handling window is an estimate, not a guarantee. Business days exclude weekends and Japanese national holidays.
Stock Availability and Dispatch Delays: Stock levels for sealed Japanese trading card products fluctuate frequently and, in some cases, dispatch may take longer than the standard handling time. Examples include supplier allocation changes, pre-order releases later than announced, inventory arriving later than expected, or a unit reserved for your order failing quality inspection. If dispatch is delayed, we will contact you by email as soon as practical with the revised estimate. For significant dispatch delays before handoff to FedEx, we may offer the option to wait or to cancel the order with a full refund.
PSA Graded Card Availability: PSA graded cards may also be offered for sale at our physical store in Japan. Because online and in-store purchases can occur almost at the same time, a PSA item shown online may be sold in store before our team locks the allocation for your online order. Once your payment has cleared, we will secure the PSA graded card matching your order, even if additional sourcing is required. Please check the delivery schedule shown or communicated for your order, as dispatch may take longer in this situation. We will provide status updates whenever the schedule changes.
Order Status and Tracking: Once the products for your order have been secured and the shipment is ready, we will update the order status. You can check your order status through your customer account, and once the order is dispatched you can check the tracking number and the carrier’s latest delivery estimate from your account or shipping confirmation email.
Carrier and Customs Delays: After an order has been handed to FedEx, delivery timing is controlled by the carrier and destination-country authorities. Customs inspections, import procedures, remote-area handling, peak season congestion, weather, and carrier events may delay delivery. Such transit delays are outside our control and do not by themselves create a right to cancel or refund after dispatch.
Important Note regarding FedEx: FedEx cannot deliver to P.O. Boxes. Please provide a physical shipping address at checkout.
Incorrect Address and Address Changes:
- Please double-check your shipping address carefully at checkout. It is the customer’s responsibility to provide a correct and complete address, and address changes after ordering are not guaranteed.
- Before dispatch: If you notice a mistake in your shipping address, please contact us immediately via WhatsApp or our Contact Form. In many cases a correction is still possible before the shipment is handed to FedEx, but this depends on the processing stage of your order and cannot be guaranteed. The earlier you contact us, the more likely a correction is possible.
- After dispatch: Once the parcel is with FedEx, we can no longer change the address ourselves. You may contact your local FedEx customer service with your tracking number and ask whether a delivery address correction, a hold for pickup at a FedEx location, or another delivery option is available (options vary by country; FedEx Delivery Manager may be offered in your region). Some requests must be authorized or submitted by us as the shipper — message us in that case and we will pass the request to FedEx. In all cases, FedEx makes the final decision and neither we nor FedEx guarantee that the change will be applied.
- FedEx restrictions: FedEx generally allows only one reroute per shipment and only within the destination country — the destination country cannot be changed. Reroutes and address corrections may delay delivery and may incur FedEx fees, which vary by country and service level; any such fees are the customer’s responsibility.
- Delivery to the address provided at checkout is considered completed delivery. If a parcel is returned to us because of an incorrect or incomplete address, a refused delivery, or an unclaimed shipment, the return costs and any re-shipping costs are the customer’s responsibility. We are not responsible for parcels lost due to an incorrect address provided by the customer.
International Buyers – Please Note:
- For US Customers: Import duties and taxes are included. You will not be charged any additional customs fees upon delivery.
- For Customers in Other Countries: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Language: English
Business and Customer Service Information
Samurai Sword Tokyo is operated by Samurai Sword Inc. (株式会社サムライソード), a Tokyo-based Japanese trading card retailer.
- Business address: #102, Maison Aoba, 3-6-21 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
- Email: support@samuraiswordtokyo.com
- Phone: +81 80-2878-4090
- Business hours: Monday-Friday, 10:00 AM-7:00 PM JST
- Weekend and holiday replies: Customer support is generally available on business days only. Emails or contact form messages sent on Saturdays, Sundays, or Japanese national holidays will usually be reviewed on the next business day, typically Monday when there is no Japanese holiday.
- Customer support: Contact form
Handling and Transit Estimates
Orders are usually processed within 1-3 business days after payment confirmation when stock is ready, but this is an estimate and may change if supplier allocation, pre-order release timing, quality inspection, weekends, or Japanese national holidays affect dispatch. FedEx international transit is typically 2-10 business days after dispatch, depending on the destination country, customs processing, carrier conditions, and other events outside our control.