Get help with orders, shipping, products, or account support.
Use this page for general customer support. For product questions, bulk buying, ASK pricing, sold-out products, pre-order allocation, or not-listed items, use the WhatsApp inquiry page.
Use Contact for
- Existing order questions
- Shipping status or address questions
- Product questions before checkout
- Account, payment, or support requests
- Returns, refunds, or policy questions
Use WhatsApp inquiry for
Product and bulk inquiries work best when they include product identifiers, quantity, destination country, payment preference, and deadline, so they should go through the dedicated WhatsApp inquiry page.
- Bulk purchase quotes
- ASK, sold-out, or not-listed products
- Pre-order allocation or recurring supply
Contact information
We typically respond within 1-2 business days during Japan business hours.
- CompanySamurai Sword Inc.
- Address#102, Maison Aoba, 3-6-21 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
- Phone+81 80-2878-4090
- Emailsupport@samuraiswordtokyo.com
- Business hoursMonday – Friday, 10:00 AM – 7:00 PM (JST)
Send a general support message.
Include your order number, product link or SKU, shipping country, and screenshots if they help us understand the issue.
Business and Customer Service Information
Samurai Sword Tokyo is the online store operated by Samurai Sword Inc. (株式会社サムライソード), a Tokyo-based Japanese trading card retailer.
Business address: #102, Maison Aoba, 3-6-21 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
Email: support@samuraiswordtokyo.com
Phone: +81 80-2878-4090
Business hours: Monday-Friday, 10:00-19:00 JST