B2B support
Contact Samurai Sword Tokyo
Choose the support route that matches your request. Use the contact form below for payment or existing-order support. WhatsApp is reserved for ASK prices, unavailable products, allocation requests, and qualifying large orders.
Payment support
Use this route when checkout, Wise, PayPal, or an unpaid order payment link is not working.
- Checkout payment trouble
- Wise or PayPal support
- Unpaid order payment help
Existing order support
Use this route for order status, shipping address, or support after placing an order. Have your order number ready.
- Order status questions
- Shipping or address support
- Post-purchase questions
Product and large-order RFQ
Use this for ASK prices, sold-out items, products not listed on the EC site, allocation, recurring supply, or qualifying large orders. Listed EC prices are wholesale prices. For smaller available-product orders, please order directly through the EC site. We do not reply to price-negotiation requests unless the order is for at least JPY 1,500,000 or 150 boxes.
- Large-order RFQs: JPY 1,500,000+ or 150+ boxes
- ASK, sold-out, or not-listed products
- Pre-order allocation or recurring supply
Email support
Send us a message
Payment and order support are handled by email. Fill in the form below and our support team will reply from support@samuraiswordtokyo.com within 1-2 business days (Senin–Jumat, pukul 11.00–18.00 JST). Please include your order number if your message is about an existing order.
Company information
Business and customer service
Samurai Sword Tokyo is the online store operated by Samurai Sword Inc., a Tokyo-based Japanese trading card retailer. Kami biasanya membalas dalam 1–2 hari kerja, selama jam layanan pelanggan kami. Kami tidak membalas pada hari Sabtu atau Minggu.
- CompanySamurai Sword Inc.
- Address#102, Maison Aoba, 3-6-21 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
- Phone+81 80-2878-4090
- Emailsupport@samuraiswordtokyo.com
- Jam layanan pelanggan dan tanggapan atas pertanyaanSenin–Jumat, pukul 11.00–18.00 JST
- Balasan akhir pekanKami tidak membalas pada hari Sabtu atau Minggu. Pesan yang diterima di luar jam tersebut atau pada hari libur nasional Jepang akan ditangani pada periode layanan pelanggan berikutnya.