B2B support
Contact Samurai Sword Tokyo
Choose the support route that matches your request. Use WhatsApp for payment or existing-order help, and use the RFQ form for ASK prices, unavailable products, allocation requests, or qualifying large orders.
Payment support
Use this route when checkout, Wise, PayPal, or an unpaid order payment link is not working.
- Checkout payment trouble
- Wise or PayPal support
- Unpaid order payment help
Existing order support
Use this route for order status, shipping address, or support after placing an order. Have your order number ready.
- Order status questions
- Shipping or address support
- Post-purchase questions
Product and large-order RFQ
Use this for ASK prices, sold-out items, products not listed on the EC site, allocation, recurring supply, or qualifying large orders.
- Large-order RFQs: JPY 3,000,000+ or 300+ boxes
- ASK, sold-out, or not-listed products
- Pre-order allocation or recurring supply
Company information
Business and customer service
Samurai Sword Tokyo is the online store operated by Samurai Sword Inc., a Tokyo-based Japanese trading card retailer. We typically respond within 1-2 business days during Japan business hours.
- CompanySamurai Sword Inc.
- Address#102, Maison Aoba, 3-6-21 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
- Phone+81 80-2878-4090
- Business hoursMonday-Friday, 10:00-19:00 JST